7 Enhancements in the Salesforce Spring ’14 Release.

1. Direct-to-Agent Chat Available

Once you set up your agents with their corresponding skills, you’ll be able to route a chat request to one specific agent, based on skill set and availability. Additionally, a few other related enhancements make this even better: Agent-declined chat requests can be automatically rerouted AND chat requests can now be automatically accepted once assigned to an agent.

2. Launch Flows from Workflow Rules – Pilot

Salesforce’s Take: Spring ’14 introduces a new workflow action called a flow trigger, which launches a flow when the workflow rule criteria are met. A trigger-ready flow is a flow that can be launched from a flow trigger workflow action. Because trigger-ready flows must be able to run in bulk and without user interaction, they can’t contain Step, Screen, or Apex Plug-in elements in any flow version.

To set this up, you’ll need to do the following:

1. Create and activate a trigger-ready flow
2. Create a workflow rule
3. Create a flow trigger workflow action and associated it with the above workflow rule
4. Activate the workflow rule

3. TEXT() Function Picklist Support Expanded

Salesforce’s Take: The TEXT() formula function now converts picklist values to text in approval rules, approval step rules, workflow rules, auto-response rules, escalation rules, assignment rules, and custom buttons and links.

4. Partial Data Sandboxes

5. Mass Assign Permission Sets

Salesforce’s Take: Now you can assign multiple users and revoke multiple user assignments from a permission set.

6. Create Cases from Salesforce Side Panel

Salesforce’s Take: If your users track customer support issues and gripes with cases they create in Salesforce, they can now create them directly from the side panel.

7. Salesforce Console Enhancements – Multi-monitor

Salesforce’s Take: Move portions of a console from your browser to any locations on your screens that help you work best. Pop out primary tabs, custom components, and other console items and drag them to any area on your screens. If pinned lists are set up, place popped out items in a playground to keep track of Salesforce windows when several applications share your screens.